Frequently Asked Questions
Who we are
Interiors with Edge (IWE) is a small but growing home decor boutique based in the south-west of England. Your home is a reflection of you and we want to help you create yours with unique, expertly crafted designs that can not be found on the high street.
Our entire operation is run by a duo with a passion for art, design, and beautiful interiors. After growing tired of repetitive and limited decor designs for our home interior projects, we started to source stunning homeware from across the world – and so Interiors with Edge was born.
IWE has an ethos rooted in art, design and philosophy because we recognise the connection between your personal space and wellbeing. Your home environment is fundamental to a happy and healthy life whilst also being a reflection of you and we want to help you create yours with stand-out decor.
Payment
Yes, your card details are completely secure. Interiors with Edge is fully PCI DSS (Payment Card Industry Data Security Standard) compliant. See www.pcisecuritystandards.org for further information.
Your code may have expired. Please note that most discount codes are only valid for a limited period of time.
You can only use one code per order and you will be unable to use codes with automatically applied discount promotions at checkout.
Please also double check your code for typos.
Shipping
Your order will typically be dispatched between 2 and 4 business days depending on whether or not it is peak period. Our average delivery time for the UK is between 2 and 14 business days, although some of our items may take circa 20 business days. This is because some of our items are stored overseas (we have distribution teams in USA, China, Indonesia, and Vietnam). Our average delivery time for orders outside of the UK is between 10 and 30 days.
We work with a wide range of designers and suppliers. If your order contains multiple items they may be dispatched and delivered individually across a number of days. We can’t guarantee that all items will arrive at the same time. Please contact us if you have any special requests before you make your order.
Any items stored overseas will be sent by our distribution team or directly from the original designer. This enables us to operate more sustainably while passing great savings on unique designer decor directly to you, our valued customer.
We appreciate there is currently a lot of pressure on global shipping around the world due to the pandemic and other world events. As a result, some of our products may take a little longer to arrive into ports. This does unfortunately mean that your dispatch date may change, or your order could be delayed; but rest assured that we always work to get your orders out to you as quickly and as safely as possible.
We offer free shipping on all order over £75. For orders below £75, we offer flat rate shipping as follows:
UK – £3.99
Outside the UK – £12.99
Orders & Returns
Our items will usually arrive within the set delivery period, typically between 2 to 14 business days after disptach. On occasion there may be delays due to circumstances out of our control. If your wait has exceeded 20 business days since the date of dispatch, please let us know and we will help to locate your order.
We have a 14-day returns and refunds policy, which means you have 14-days from the date of your order arriving to request a return and refund. After this time, we are unable to provide refunds. Items must be returned within 14-days of the return request being approved.
Please read our full returns policy and procedure here.