We have a 14-day returns and refunds policy, which means you have 14-days from the date of your order arriving to request a return and refund. After this time, we are unable to provide refunds. Items must be returned within 14-days of the return request being approved. Items that are not recieved within 14-days will not be accepted. Items sent back to us without first requesting a return will also not be accepted.
To be eligible for a return, your item must be in the same condition that you received it, unused and with tags. You’ll also need the proof of purchase. Returns must be organised at your own expense unless you are returning an incorrect or faulty item. We suggest that you use tracked shipping for general items and insured shipping for high price items. We will not be responsible for any losses caused by 3rd party couriers. Please keep your proof of sending.
Interiors with Edge will not be responsible for any import or customs fees associated with international returns, these must be paid for by you.
To start a return, please email: [email protected] Upon acceptance of the proposed return, we will confirm where to send your package.
Once the item is received and inspected, your refund will be processed within 14-days where applicable. Any returned items that exhibit signs of handling beyond that which would be considered reasonable in a physical shop will incur a 25% fee.
Damages and issues
Please inspect your order upon receipt and contact us immediately if any of your items are defective, damaged, or incorrect so that we can evaluate the issue and rectify it. We may request photographic evidence, in these cases. This must be provided before a refund can be processed.
Depending on the value of the damaged or incorrect items, we may require that the items are returned back to our UK address. Refunds can only be processed once the item has arrived at our depot.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
We do not offer exchanges. However, if for any reason you did not get the exact product you expected, just let us know and we’ll send you a replacement.
Late and lost deliveries
From time-to-time factors outside of our control, the control of our suppliers, or the control of our shipping partners may cause delays to deliveries, for example, customs inspections. Orders/items are only considered late if they are not delivered within 31 calendar days after the latest delivery estimate given at the time that the order was placed.
Refunds or replacement items can only be processed once an order or item is considered lost.